Tiles & Mosaics: Tiles and Mosaics cannot be returned if the purchase is over 15 days due to the shade and batch variation from time to time.

Opened package, damaged items, used items, items not in the resalable condition or items without original receipt are not eligible for return or exchange.

Certain policies are subject to exceptions listed below.

10% handling charge may apply if the entire order is returned.

Unless a return is resulted by Zion's mistake, customers will be responsible for return shipping and delivery.

We will refund to the original method of payment in all cases.

Returns can be handled in-store or online.

Regular items (excluding items listed below) can be exchanged or refunded within 15 days of ordering in its original condition and original packaging along with the original receipt.

If you are not 100% satisfied with your purchase, you may return the products for a refund, subject to the following conditions: A photo-ID may be required at delivery to confirm recipient.Īt Zion we take pride in offering great customer experience and great value of products alike. Our customer service team will contact you before delivery. Most orders can be delivered in 2-7 days. Store managers reserve the rights to cancel the order if it is not picked up on time.įor customer convenience, Zion owns a fleet of flatbeds and vans to offer affordable delivery solutions around the Toronto area. Please pick-up your order within 5 days from the time the entire order is ready.

You will receive a notification for pick-up once the order is ready.įor store location and hours please refer to Contact Us page. Please allow 24-48 hours for us to prepare your order. Please make sure you have entered a valid street address where you or someone can receive parcels in a timely fashion. For store location and hours please refer to our Contact Us page. You will receive an email with a tracking number once the order is processed. Shipping costs is calculated automatically at check out, along with an estimated delivery time. More options such as Fedex, UPS or Purolator may be available depending on the area. Parcel shipping is generally available Canada-wide via Canada Post.

Depending on the shipping address, the following options may be available.Īll orders that are small enough to be shipped by parcel couriers will be offered with parcel shipping. Shipping and delivery options will be presented at check out.

Closet rod bracket